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Booking and Service Terms

Practitioner: Marta Encheva-Malinova — Certified RTT® Practitioner and Hypnotherapist, operating as an independent individual practitioner.

Contact email: [email protected]

Website: martaencheva.com

1. Overview

These terms set out the working relationship between Marta Encheva-Malinova (referred to as the "Practitioner") and anyone using this website, booking a discovery call, or engaging in individual sessions and consultations (referred to as the "Client").

By booking an appointment or proceeding with individual work, the Client confirms that they have read, understood, and agreed to these terms.

2. Scope and Nature of Services

The services provided by the Practitioner include:

• Free discovery call (an online consultation to explore your topic, answer questions, and evaluate whether the approach fits your needs).
• Individual RTT® (Rapid Transformational Therapy®) and hypnotherapy sessions focused on uncovering and reframing root causes, subconscious beliefs, and habitual emotional patterns.
• Personalized transformational audio recording crafted specifically for home listening (typically 15–20 minutes).
• Follow-up support and guidance aligned with the agreed package of work.

3. Healthcare Disclaimer and Boundaries

• Non-medical practice: Marta Encheva-Malinova is not a medical doctor, psychiatrist, or clinical psychologist. She does not diagnose medical conditions, prescribe medication, or provide emergency psychiatric care.
• Complementary nature: Hypnotherapy and RTT® are modalities for personal growth, self-regulation, and subconscious mindset reframing. They do not replace qualified medical or psychiatric treatment.
• Medical care continuity: You should never stop, alter, or delay any prescribed medical treatment or therapy without consulting your doctor.
• Women's wellbeing support: Emotional support around fertility, pregnancy, birth preparation, and motherhood is focused on emotional balance, confidence, and releasing inner tension. It carries no medical guarantees regarding conception, pregnancy progression, or birth outcomes.

4. Contraindications

Hypnotherapy and guided subconscious techniques are not suitable for individuals with:

• Epilepsy or a history of seizures;
• Active psychotic disorders (such as schizophrenia or active clinical psychosis).

If you have any such condition or a diagnosed psychiatric illness, you are required to inform the Practitioner prior to booking a session. The Practitioner reserves the right to decline or pause work if she determines the method is not safe or appropriate for your circumstances.

5. Free Discovery Call

• Discovery calls are scheduled online through the website calendar (via Cal.com).
• The call lasts 20–30 minutes and takes place via video call.
• The purpose is for you to share what you are experiencing and the shift you are seeking, while the Practitioner explains the process and assesses whether working together is suitable.
• The discovery call is completely free and places neither party under any obligation to continue into paid work.

6. Booking Paid Sessions and Payment

• If both parties agree to proceed following the discovery call, the date, time, and session format are confirmed.
• Fees and payment: The fee, including the session, personalized audio recording, and follow-up support, is communicated in advance and paid via bank transfer before the appointment date.
• A session booking is confirmed once payment has been received.

7. Rescheduling, Cancellation, and No-Shows

• Rescheduling: You may reschedule your appointment without charge by providing written notice (via email or message) at least 48 hours before the scheduled time. A mutually convenient new date will be arranged.
• Late cancellation and no-shows: Cancellations made less than 24 hours before the session or non-attendance without notice are non-refundable, as this dedicated time has been reserved exclusively for you and significant preparation has been undertaken.
• Emergency circumstances: In cases of sudden illness or genuine emergencies, the Practitioner exercises discretion and offers a rescheduled appointment without additional cost.
• Cancellation by the Practitioner: Should unforeseen circumstances arise (such as illness or technical failures on the Practitioner’s side), you will be notified immediately and offered the earliest possible alternative date. If a new appointment cannot be agreed, a full refund of the fee will be provided.

8. Personalized Audio Recording and Client Commitment

• As an essential component of the RTT® method, you receive a bespoke transformational audio recording tailored to your specific needs and goals.
• To rewire subconscious patterns and establish lasting change, you agree to listen to this recording daily for at least 21 consecutive days.
• Listening safety: The recording induces a deeply relaxed state. Never listen to the recording while driving, operating machinery, or engaging in any activity requiring active alertness.

9. Refund Policy

Given the highly individualized nature of this service and the dedicated time invested in case review, session delivery, and bespoke audio production:

• Once a session has taken place, fees are non-refundable.
• Custom audio recordings are bespoke personal products and cannot be returned or refunded once provided.

10. Confidentiality

• Complete confidentiality is maintained regarding your identity and everything shared during conversations, sessions, and correspondence.
• Information is never shared with third parties without your explicit consent, except in rare circumstances required by law (e.g., immediate risk of harm to yourself or others).
• Personal data is handled in strict compliance with the Privacy Policy.

11. Personal Responsibility and Outcomes

• Every individual and their subconscious mind are unique. The outcomes of hypnotherapy and RTT® depend significantly on your willingness to participate openly, your commitment to the process, and your consistent daily listening to the recording.
• The Practitioner cannot and does not guarantee specific results or a fixed timeframe for change.
• Testimonials and stories shared on this website reflect individual experiences and do not serve as a guarantee that everyone will experience identical results.

12. Intellectual Property

All session materials, written resources, and custom audio recordings remain the intellectual property of the Practitioner (or relevant licensors) and are licensed exclusively for your personal, private use. They may not be publicly distributed, shared online, resold, or used for any commercial purpose.

13. Updates to These Terms

The Practitioner reserves the right to update these terms to reflect changes in legal requirements or practice operations. The latest version will always be published on this website with the date of last revision.

Last updated: October 2026